These general terms and conditions of sale apply, without restrictions or reservations, to all sales concluded by the company HOVIE., a simplified joint-stock company with a capital of one thousand euros (€1,000), whose registered office is located at ZA Albitech - 54 rue Gustave Eiffel CS82210 - 81012 ALBI Cedex 9, registered with the Albi Trade and Companies Register under number 903 978 617, VAT number FR66903978617 (hereinafter referred to as the "Seller") to consumers and professional and non-professional buyers (hereinafter the "Customer" or "Customers"), wishing to acquire the products offered for sale by the Seller via its Site.

• “Customer” means the professional, non-professional or consumer who has placed an order for a product sold on the website “ https://hovie.fr ”
• “Order” means any order placed by the User on this Site;
• “General Conditions of Sale” or “GCS” means these general conditions of use and online sale;
• “Consumer” means the buyer who is a natural person and who is not acting for professional needs and/or outside of his professional activity;
• “Parties” means together the Seller and the Customer;
• “Products” means the material things that can be appropriated and which are offered for sale on this Site;
• “Professional” means the buyer, whether a legal entity or natural person, who acts within the framework of his professional activity to which the provisions applicable to consumers do not apply;
• “​Site​” means this website, i.e., https://hovie.fr ;
• “Company” means the company HOVIE., more fully described in Article 1 hereof;
• “User” means any legal or natural person who uses and browses this Site.

The purpose of these General Terms and Conditions of Sale is to define, worldwide, exclusively by reason of the relationships they establish on the Internet network and solely on the Site, the rights and obligations of the Parties arising from the online sale of the Products offered on the Site. They specify in particular the conditions of Order, payment, delivery and management of any returns of Products ordered by Customers.

Any User of the Site undertakes to comply, without restriction or reservation, with these General Terms and Conditions, whether visiting the Site or placing an Order. The Customer is required to read them before placing any Order.

The main characteristics of the Products, including the specifications, illustrations and capacity indications of the Products, are presented on the Site. It is the Customer's responsibility to take these into account before purchasing.

These General Terms and Conditions of Sale apply to the exclusion of all other conditions, and in particular those applicable to sales in stores or through other distribution and marketing channels, unless special conditions are expressly agreed to in writing by the Company. These General Terms and Conditions of Sale are accessible at any time on the Site and are systematically communicated to the Customer who requests them. In the event of a subsequent modification of the General Terms and Conditions of Sale, the version applicable to the Customer's purchase is the one in force on the Site on the date the Order is placed.

Validation of the Order by the Customer constitutes acceptance without restriction or reservation and prior, full and complete adherence to the General Conditions of Sale.

To purchase Products on the Site, you must be of legal age and capable, i.e. legally considered authorized to enter into a contract. The Customer acknowledges having the required capacity to contract and acquire the Products offered on the Site.

By accepting these General Terms and Conditions of Sale, the Subscriber authorizes the Company to send them emails to the address they provided during registration. Unsubscribing from the newsletter is possible at any time via the "My Account" section of the Site.

The Customer, when browsing the Site, can add Products to their virtual shopping cart. They can then access the summary of their virtual shopping cart in order to confirm the Products they wish to order by pressing the "view cart" button and place their Order by pressing the "Order" button. Registration on the Site is not mandatory in order to place an Order.

The Customer must provide an address, a delivery method and a valid payment method in order to finalize the Order and effectively form the sales contract between him and the Company. Finalizing the Order implies acceptance of the prices of the Products sold as well as the payment terms indicated on the Site. The Seller cannot be held responsible for errors in the information entered by the Customer, nor for their possible consequences in terms of delay or delivery error.

Contractual information is subject to confirmation at the latest at the time of validation of the Order by the Customer.

The Customer has the opportunity to check the details of their Order, its total price and to correct any errors before confirming their acceptance. This validation implies acceptance of all of these General Terms and Conditions and constitutes proof of the sales contract.

Once the Order has been placed, the User will receive confirmation by email. This confirmation will summarize the Order as well as relevant delivery information.

Placing an Order constitutes the conclusion of a distance selling contract between the Seller and the Customer. The sale will only be considered final after the Seller has sent the Customer confirmation of acceptance of the Order by email and after the latter has received payment of the full price due.

The Seller reserves the right to suspend, cancel or refuse any Order from a Customer, regardless of its nature and level of execution, in the event of non-payment or partial payment of any amount due by the Customer, in the event of a payment incident or in the event of fraud or attempted fraud relating to the use of the Site or with whom there is a dispute relating to the payment of a previous Order.

7.1 Products

The Products offered for sale by the Company are those which appear on the Site, on the day the User consults the Site, within the limits of available stocks.

The Products are described on the corresponding page within the Site and all their essential characteristics are mentioned. The sale takes place within the limits of the Company's available stocks. The latter cannot be held responsible for stock shortages or the impossibility of selling a Product whose stock is non-existent. The photographs and graphics presented on the Site are not contractual and cannot engage the responsibility of the Seller.

7.2 Price

The Products are provided at the current prices appearing on the Site when the Order is registered by the Seller, subject to the availability of said Products.

Product prices are indicated in euros. They include the VAT applicable on the day of the Order.

The prices indicated do not include delivery costs, which will be invoiced in addition, under the conditions indicated on the Site and calculated prior to placing the Order and detailed, where applicable, in the summary before placing the Order. The payment requested from the Customer corresponds to the total amount of the purchase, including these costs. An invoice will be provided to the Customer upon first request addressed to ​contact@hovie.fr

The Seller reserves the right to modify the prices of the Products presented on the Site. In any event, the Products will be invoiced to the Customer based on the prices in effect at the time the Order is validated.

The rates for the Product shipping service are those shown on the Site, inclusive of all taxes. Rates are subject to change. If applicable, changes will only apply to future Orders. Orders already paid for will not be affected by the rate changes.

Payment for services will be made by credit card. The Customer guarantees to the Seller that he/she is fully authorized to use the payment method chosen for the payment of his/her Order and that this payment method legally provides access to sufficient funds to cover all costs resulting from his/her Order on the Site. The Company cannot be held responsible in the event of fraudulent use of the payment methods used.

The Products are delivered to the address indicated by the Customer when placing the Order.

The delivery costs applied to the Order depend on the Order and the transport costs specific to each delivery.

The Seller undertakes to make its best efforts to deliver the Products ordered by the Customer as quickly as possible, these deadlines being communicated for information purposes only. However, if the Products ordered have not been delivered within thirty (30) days from the placing of the Order, for any reason other than force majeure or the actions of the Customer, the sale may be terminated at the written request of the Customer under the conditions provided for in Articles L. 216-2, L. 216-3 and L. 241-4 of the Consumer Code. The sums paid by the Customer will then be returned to him no later than fourteen (14) days following the date of termination of the contract, excluding any compensation or withholding.

The Company shall not be held liable for delivery delays and any resulting consequences. In the event that the package is returned to the Company, a second delivery will be made at the Customer's expense. If the package is returned to the sender again, there will be no further shipment and the additional delivery costs will be deemed to be the responsibility of the Company.

The Customer is required to check the condition of the Products delivered. The Customer has a period of fourteen (14) days from delivery to make any reservations or complaints regarding non-conformity or apparent defects in the Products delivered, with all relevant supporting documents.

The Customer must contact the Company via the email address ​contact@hovie.fr indicating the problem so that the Seller can inform them of the procedure to follow.

After this period and in the absence of compliance with these formalities, the Products will be deemed to be compliant and free from any apparent defect and no claim may be validly accepted by the Seller.

The Seller will refund or replace as soon as possible and at its own expense, the Products delivered whose lack of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in Articles L. 217-4 et seq. of the Consumer Code and those provided for in these General Conditions of Sale.

In certain cases, the Company may request the return of the Product and the return costs will then be borne by the Company.

In accordance with the legal provisions in force, the Customer has a period of fourteen (14) clear days from receipt of the Product to exercise his right of withdrawal from the Seller, without having to justify reasons or pay a penalty, for the purpose of exchange or reimbursement, provided that the Products are returned in their original packaging, with their safety capsule intact and in perfect condition within fourteen (14) days following communication of his decision to withdraw.

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be put back on the market in new condition. Damaged, soiled or incomplete products will not be accepted.

The Customer has a right of withdrawal, except for contracts mentioned in Article L. 221-28 of the Consumer Code. To exercise this right of withdrawal, the Customer has up to fourteen (14) days after receipt of his Order to inform the Seller of his decision to withdraw by mail or email addressed to contact@hovie.fr. The Customer must then return, at his expense, the Product(s) in its/their original packaging, at the latest within fourteen (14) days following the communication of his/her decision to withdraw.

When the period of fourteen (14) days expires on a Saturday, Sunday or a public holiday or non-working day, it is extended until the next working day.

If the Products are not returned within fourteen (14) days, the Order will be deemed final and no refund will be made, except in the cases provided for in these General Terms and Conditions.

If the above conditions are met, the Seller will reimburse the Customer for all sums paid by the Customer, as soon as possible and at the latest within fourteen (14) days following the date on which the Company was informed of the Customer's decision to withdraw. The Company reserves the right to defer reimbursement until the earlier of these two dates: the date of recovery of the Product(s) or the date on which the Customer provides proof of shipment of the Products. The initial delivery shipping costs are included, with the exception of return costs which remain the responsibility of the Customer.

Proof of the effective exercise of the right of withdrawal rests with the Customer.

All elements of the hovie.fr Site, whether visual or audio, texts, layouts, illustrations, photographs, documents and other elements, including the underlying technology, are protected by copyright, trademarks and patents.

Any total or partial reproduction of the elements accessible on the Site is strictly prohibited and will expose the offender to civil and criminal prosecution. The Seller is the owner of all property rights attached to the Site and the elements composing it and has the required licenses. It holds all intellectual property rights and derivative rights attached to the concepts and editorial content used and/or disseminated on the Site.

Generally speaking, no provision of these General Terms and Conditions may be interpreted as granting the Customer, expressly or implicitly, any right whatsoever (under a license or by any other means) to the names, brands, acronyms, logos and other distinctive signs of the Seller, with the exception of the rights held by the Seller's suppliers and potential partners over the visuals of their Products, their brands and logos presented on the Site.

In addition, the Seller remains the owner of all intellectual property rights to the photographs, presentations, illustrations and studies produced for the purpose of providing the Services to the Client. The Client therefore undertakes not to reproduce or exploit said studies, illustrations, presentations and photographs without the express, written and prior authorization of the Seller, which may make it conditional upon financial compensation.

The Company cannot be held responsible for any unavailability, whether temporary or permanent, of the Site and although it uses all its means to ensure the service is permanently available, it may be interrupted at any time. In addition, the Company reserves the right, by voluntary act, to make the Site unavailable in order to carry out any update, improvement or maintenance operation.

As previously mentioned herein, the Company cannot under any circumstances be held responsible for delays in delivery caused by a case of force majeure as defined by the legislation in force.

The Seller is not liable in the event of failure by the carrier to deliver the Products, a failure which would be attributable exclusively to the carrier in accordance with Article L. 221-15 of the Consumer Code.

The Seller and the Customer expressly waive the right to invoke the provisions of Article 1195 of the Civil Code and the system of revision for unforeseen circumstances provided for therein. The Customer and the Seller respectively undertake to perform their obligations, even if the contractual balance is upset by circumstances unforeseeable at the time of the Order and their performance proves excessively onerous.

The Company reserves the right to modify the Site, the General Terms and Conditions, as well as any delivery procedures or other elements constituting the services provided by the Company through this Site. The modification of the General Terms and Conditions will come into effect from the date indicated on the Site.

These General Conditions of Sale and the operations resulting from them are governed by and subject to French law.

These General Terms and Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text will be authoritative in the event of a dispute.

All disputes to which the purchase and sale transactions concluded in application of these General Conditions of Sale may give rise, concerning their validity, their interpretation, their execution, their termination, their consequences and their follow-ups and which could not have been resolved between the Seller and the Customer will be submitted to the competent courts under the conditions of common law.

The Customer is informed that he may, in any event, resort to conventional mediation, in particular with the Consumer Mediation Commission or with existing sectoral mediation bodies, the references of which appear on the website (by email ​mediateurduecommerce@fevad.com or by post to the FEVAD E-commerce Mediator Service – 60 rue de la Boétie – 75008 Paris) or to any alternative dispute resolution method in the event of a dispute.